This course will assist you to facilitate conflict situations effectively in the workspace. After completing this course you will be able to: – Differentiate between effective and ineffective conflict; – Understand the role EQ, CQ and SQ plays in Conflict Handling; – Distinguish between the different phases of conflict; – Understand the role perception and assumptions plays in conflict handling; – Discover your own conflict handling style; – Discover different creative conflict handling facilitation techniques for effective problem solving; – Play the role of mediator and coach in a conflict handling situation.